FREE SHIPPING AUSTRALIA WIDE
The price you see on the checkout page is all-inclusive and there are no additional costs required.
After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from Hillier Skuse Gallery, to the email address you have specified on your account. We will normally confirm receipt of your order within one (1) hour of ordering.
We will attempt to have your artwork sent by the artist and associated freight provider within five (5) business days, and delivered within fourteen (14) business days. For prints being framed by us please allow up to an additional 10 working days for framing production. We do not accept PO Box delivery addresses.
If you wish to query a delivery please contact us at contact@hillierskusegallery.com or via the contact us page.
INTERNATIONAL SHIPPING
Due to shipping logistics, framing options are not available for International orders. Unframed prints are sent in a rolled tube via our preferred courier.
For all international shipments to selected countries please contact us and we will walk you through the required process. The receiver will be responsible for the international customs/import fee and taxes which vary with every country. Please check with your country’s customs offices and consider the additional costs that might be involved.
CHANGE OF MIND RETURNS
We want you to love your art. If you do change your mind, we have a (7) seven-day change-of-mind return policy. You can return your art to us within (7) seven days in exchange for a store credit. All store credits are valid for one year from the date of issue. All returns must be in ‘as new’ condition and packaged securely in the original packaging. The customer will be responsible for return shipping costs. After the (7) seven days have passed, it will be deemed you accept the print or original art.
To request a return, please contact us as soon as possible. To do this simply contact us via our contact us page or email us at contact@hillierskusegallery.com with the order number and images of the damaged print.
Hillier Skuse Gallery does not offer returns or refunds where the client has asked for special delivery via a non-art courier.
Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing. It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.
damaged goods
We offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred courier. If damage has occurred a return lodgement must be placed within (7) seven days of delivery.
If the artwork is returned directly by you, it must be returned via a trackable shipping carrier, and the tracking information must be provided to Hillier Skuse Gallery.
To request a return, please contact us as soon as possible. To do this simply contact us via our contact us page or email us at contact@hillierskusegallery.com with the order number and images of the damaged print.
Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.