SHIPPING AND RETURNS

FREE SHIPPING AUSTRALIA WIDE

The price you see on the checkout page is all-inclusive and there are no additional costs required. 

After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from Hillier Skuse Gallery, to the email address you have specified on your account. We will normally confirm receipt of your order within one (1) hour of ordering.

We will attempt to have your artwork sent by the artist and associated freight provider within five (5) business days, and delivered within fourteen (14) business days.  For prints being framed by us please allow up to an additional 10 working days for framing production. We do not accept PO Box delivery addresses. 

INTERNATIONAL SHIPPING

Due to shipping logistics, framing options are not available for International orders. Unframed prints are sent in a rolled tube via our preferred courier.

CHANGE OF MIND RETURNS

Hillier Skuse Gallery does not offer returns or refunds where the client has asked for special delivery via a non-art courier.

Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing. It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.

damaged goods 

We offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred courier. If damage has occurred a return lodgement must be placed within (7) seven days of delivery. 

If the artwork is returned directly by you, it must be returned via a trackable shipping carrier, and the tracking information must be provided to Hillier Skuse Gallery.

Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.

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